Customer Support » Dream cottages

Customer Support

Customer Support

How to book online

Weymouth Office Opening Hours

Monday to Friday: 9am – 7pm

Saturday: 9am – 6pm

Sunday: 10am – 4pm

Christmas Day / Boxing Day – closed

(hours may vary on Bank Holidays and other special occasions)

Burton Bradstock Office Opening Hours

Friday: 9am – 5.30pm

Saturday: 9am – 6pm


Use the availability search to find your perfect holiday, click to book and fill in all your details including contact details and payment information. We will reserve your cottage as soon as we receive your online booking. Please note until we contact you and confirm by email or phone, your booking with us is provisional. You will be given a unique booking reference number after submitting your booking, please use this reference number if contacting us about your booking.

By Phone

Ring us on 01305 789000 to make a booking. Please have your debit / credit card details handy to pay your deposit / full balance

Frequently Asked Questions

Can I bring my dog?

Please check each property details section to see if pets are welcome. If you have more than one or a larger dog, we may need to ask the owner’s permission.

Please let us know the breed of your dog and this may need to be checked with the owner of the property prior to the booking being accepted.

There is a charge of £21 per dog per week to cover any extra cleaning costs.

Guideline’s when bringing your dog

We ask all dog owners to adhere to the following guidelines – failure to do so may result in you being asked to leave without compensation.

Dogs must be kept under strict controls at all times while on the property, which includes excessive barking, it may impinge on neighbouring properties.
Any fouling of lawns/grounds must be cleaned up without delay. Dog mess not cleaned up prior to departure may result in extra cleaning costs for which you will be responsible.
Dogs must not be left alone in the property.
Dogs must not lie on the beds or seats or be allowed in the bedrooms and dog hair must be cleared up before departure.
Dog owners must ensure their pets are free from parasites and fleas before they occupy the property.

Is the garden enclosed?

If there is a garden or outside space, we cannot guarantee the safety and security of this and cannot take responsibility for the integrity of any fencing/hedge/wall.

I have an allergy to pet hair.

We cannot guarantee that properties which do not allow dogs will be allergy free. Properties which do not take pets may have on occasion had guide dogs in them or the owners’ own pet.

Are bed linen and towels included?

Bed linen is included at almost all our properties. Please check the additional services section of the specific property. Bed linen is not provided for any cot.

Towels are to be provided at most properties – please see individual property details.    This does not include beach towels, or any tablecloths.

Does the property have a cot?

If the property has a cot symbol there will be a cot in the property, this is likely to be a travel cot. Please bring your own cot bed linen as this is not provided.

Stair gates are not provided unless stated.

Does the property have a TV?

Yes, all our properties have basic equipment which includes at least one colour television, microwave, iron and ironing board, cooker, fridge.

Is the swimming pool supervised?

If the property you are booking has a swimming pool it will be unsupervised and, whilst every measure possible has been taken to ensure the swimming area is as safe as possible, all facilities are used at your own risk. Children must be supervised at all times whilst using the swimming facility.

Alcohol and food stuffs are strictly forbidden in or around the pool or any pool side or changing rooms.

Is electricity and gas included in the price?

Gas and electricity is included in the rental price unless otherwise stated in the property description.

We do ask that guests use the heating in a responsible manner and be mindful of the environment: i.e. turn the heating off when you are out for the day and turn the thermostat down overnight.

Is there a BBQ in the garden?

Due to Health and Safety and cleanliness reasons there is not usually a BBQ at the property. We would recommend that guests use disposable ones in a responsible manner. At some of our properties, particularly in our thatched properties BBQs are not allowed.

How can I find out whether access to and around the property will be suitable for my needs?

We provide detailed, comprehensive Access Statements online for each of our properties (which are accurate at time of publish), which we advise guests read prior to booking, particularly if they are concerned about a property’s suitability. If a statement is not available, please contact our offices and we will arrange for you to speak to a staff member who has visited the property themselves and can give an accurate account of the property’s layout.

What will be in the kitchen?

The kitchen will be sensibly equipped for the minimum number of guests including, saucepans, crockery, cutlery, glassware. Any specialist items such as a wok or griddle should be brought with you.

Will there be cleaning materials in the property?

As a minimum there will be a hoover and brush in the property but there may not be any cleaning materials as contract cleaners are not allowed to leave them in the properties due to Health and Safety regulations. Please also remember to bring black bags with you.

Is there Wi-Fi at the property or a good mobile phone signal?

Please check the property description. More and more properties are offering Wi-Fi but this is not available at all properties. Where Wi-Fi is available, we cannot be held responsible for lack of signal or should the service not be available.

Please check with your provider for mobile phone signal coverage. You can also try this link:

There are patches in the rural areas where the signal is poor or non-existent.

Is there parking at the property?

If designated parking is included it will be detailed on the property details. Some properties come with a parking permit, if this is the case please ensure you read the instructions on the permit carefully and only park in the stated locations and ensure the permit is clearly displayed. Please return the permit to the property at the end of your stay, returning it to where you found it.

If staying in Weymouth, there are a limited number of permits available to hire on a first-come-first served basis and these are to be collected from the office and returned to the office.

Any permit must be returned at the end of your stay – it is easy to drive off with it still on the dashboard! The next guests will need the permit and you may have to pay for any parking charges incurred.

Please also note, Dream Cottages cannot be responsible for your car, any possessions within or any parking fines incurred during your stay through improper use of the permit, being in the wrong car park or incorrectly displaying the permit.

 I’d like to book an older style property – is there anything to consider beforehand?

Many older properties which have lots of charm and character were built long before the days of Health and Safety or modern building regulations. This means the property may not have a damp proof course or cavity insulation, safety glass and so on. Some of these properties may have a tendency to be damp and damp patches may occasionally appear after long periods of bad weather or through condensation if windows have been opened to allow the property to air.

If there are stairs within the property these may be narrow, twisty or steep. Where possible we will mention that there are ‘cottage’ stairs within the property but if this may be cause for concern for any of your party, please ask the bookings’ staff for further details. Ceilings and doorways may also be much lower than modern standards.

Please remember too that rural properties do attract cobwebs – it does not mean that the cottage is dirty or has not been cleaned, for cobwebs can and do appear overnight or as quickly as they have been cleared away.

 Can I smoke in the property? 

All of our properties are strictly no smoking.

Should you smoke in the garden/outside space, please clear up any cigarette ends.

Some properties specify no smoking on the balcony (where there is one) and extra special care must be taken around any thatched cottages, where candles are also prohibited.

Where your smoking has taken place within a property, additional cleaning costs may be incurred including the hire of an air purifier.

Can I take a short break?

Short breaks and mid-week breaks are available at out of peak season times and also at last minute peak times (i.e. one week before) on nearly all our properties and are subject to owner acceptance.

How can I pay?

You can pay by debit card (no charge), credit card or bank transfer.  If you would like to pay by bank transfer, please ask for details.

How do I make a booking?

Please complete an online booking. Alternatively, please call our Office on 01305 789000 and we will confirm availability and make a booking for you.

Our experienced bookings’ staff can also answer any queries you may have on a property or if you are unsure of any aspect of a property, please ask – we want to help you choose a property most suited to your needs and requirements.

What is the office address?

 Our address is Dream Cottage Limited, 4 & 5 Hope Square, Weymouth, Dorset DT4 8TR.

 What is the Office phone number?

 Our telephone number is 01305 789000

What if something goes wrong whilst I’m on holiday?

Please call the office immediately, we are here to help and will try to resolve any issue as fast as practically possible.

What if I arrive late and I have a problem?

We ask that guests aim to arrive by 5 pm Monday to Saturday to ensure everything is satisfactory before the office closes. If arriving on a Sunday please arrive by 3 pm.

There is an out of hour’s number available at the weekends for domestic emergency issues that cannot wait until the office is open. The number can be found by calling the usual office number.

Can I exceed the number of guests allowed and put my kids on an inflatable bed? Or can we put a tent in the garden?

Due to Health and Safety Regulations and owners’ insurance, the number of guests cannot be exceeded.

Infants still sleeping in cots are not included in the party size.

What does the Turnstone star rating mean?

Three Stars: (In addition to what is provided at Two Star)

Good to very good overall level of quality. Good standard of maintenance and decoration. Ample space and good quality furniture. All double beds with access from both sides. Microwaves

Four Stars: (In addition to what is provided at Three Star)

Excellent overall level of quality. Very good care and attention to detail is obvious throughout. Either access to a washing machine and dryer, if not provided in the unit, or a 24 hour laundry service.

Five Stars: (In addition to what is provided at Four Star)

Exceptional overall level of quality. High levels of decor, fixtures and fittings, together with excellent standards of management efficiency and guest service. Excellent range of accessories and professional touches.

Please note: Many establishments may provide some of the facilities/equipment found at a higher star rating

 What if I have special requirements?

Please call our office to speak to our dedicated staff. All the properties in our portfolio have been personally inspected by at least one member of staff so we can answer all your queries, or if we can’t, we will phone the owner and come back to you as soon as we can.

Please ensure when booking that you check any particular points of interest such as distance to the shops, location, number of steps, traffic noise, proximity to roads etc. Please also see the access statement displayed on each property page.

 What if I need to cancel?

We recommend that all guests take out holiday cancellation insurance. We can provide information on this or you can use your own contacts. In the event of you cancelling your holiday and you either have no insurance provision or the policy you have does not cover your reason for cancelling you must still pay the full cost of the holiday to The Company. In such cases The Company will make every effort to re-let the property for the period booked. If successful a refund of monies will be paid less an administration charge of £40 plus our booking fee and any banking with the booking. A deduction will also be made if the rebooking is subject to any promotional price reduction or if it is for a shorter period the application of such is at the sole discretion of the company. If the Company is unable to re-let the property then as stated above you will be liable to pay The Company the full cost of the holiday.  In all cases Dream Cottages must be notified in writing.

What if I want to make a booking for next year?

 We can provisionally reserve properties for you up to 2 years in advance but cannot guarantee their availability until that year’s prices are published. Please call our office if you would like to make a provisional booking.

 Will I need to pay a security deposit?

Security deposits are applied at the owners’ discretion and will be discussed with you at the time of booking.

Security deposits may take up to 14 days to be refunded subject to a satisfactory property check.


Turnstone Assesements & Standard Equipment


All our homes are now Turnstone Assessment inspected and you will find the Star ratings displayed on each cottage page. Assessors have visited most of our properties assessing quality, including comfort, space, facilities and cleanliness. We hope that they will aid you in choosing the holiday home that is right for you. Any property that is not currently rated will be shortly and you can phone us to obtain this information.

The quality rating system is easy to use and the information below can be used as a guide. Quite simply, the more stars the higher the overall level of quality you can expect to find. All properties have to meet an extensive list of minimum requirements before they are considered for a star rating. From there increased levels of quality apply.

Three Stars

Holiday homes awarded a 3 star rating will be well furnished and well equipped. There might be elements of 4 and 5 star quality, but overall the standard will be good, with furniture, fittings and all equipment in good condition.

Four Stars

Holiday homes awarded 4 stars will be well equipped and comfortable accommodation, as for the 3 star standard, but with a greater degree of quality and comfort in key areas; bedrooms, bathrooms and living spaces.

Four Star Gold

This rating is reserved for properties that sit at the top end of the 4 star rating, but are not quite meeting a 5 star standard. this might be due to some smaller rooms, or the bathroom ratio. There will be some special elements that make the property stand out and offer greater comfort and quality.

Five Stars

For a 5 star rating to be awarded, any holiday home will offer obvious signs of luxury and comfort. The property will have excellent bathrooms and a good bath to guest ration. There will be ample space and excellent ease of use in living areas, bathrooms, bedrooms and kitchens.

Five Stars Gold

This is the top of the market and is reserved for very special properties. Excellent quality and comfort will be offered throughout.

Please note: Many establishments may provide some of the facilities/equipment found at a higher star rating.

Standard Equipment

All our properties have standard equipment including at least one colour television. Cooking facilities to include an oven, hotplates/rings/gas burners and a grill, microwave, fridge, toaster, kettle, iron and ironing board. Duvets and pillows are provided on all beds. Any additional facilities will be found detailed in the write-up of the property or in the symbols below (a key to which can be found below). If something is not listed it is to be assumed that the property in question does not have that particular facility.

Booking Fee

An additional £29 booking fee is payable with each booking.

Virtual Tours

All properties featured on our website should have a link to a Virtual Tour: Which is a 360 degree rotating image of each room in the property. To start a Virtual Tour, go to the property you would like to view and click on the virtual tour button. Some newer properties may be awaiting a Virtual Tour to be shot.

Additional Information – Please refer to the individual key at the top of each property page to see what additional icons are displayed for that particular property – below is a key to all icons.

Pets Pet(s) are welcome at an additional charge of £21 per pet per week. Please note that certain cottages will only accept one small pet while others will take more than one pet – please disclose pet details when booking.

Linen Bed linen is included as standard at Dream Cottages.

Open fire Open fire or Wood burning Stove (fuel may or may not be included).

Parking Car parking available for hire at an additional charge of £35 per car per week on a first come first served basis subject to availability, please enquire for further details. In some cases allocated parking is available and in both cases this will be explained in detail in the specific cottage information text.

Cot Available Cot available (this will more than likely be a travel cot).

Non smokers only Non smokers only

Standard equipment in each property includes the following:

At least one colour television. Cooking facilities to include an oven, hotplates/rings/gas burners and a grill. Microwave. Toaster. Kettle. Iron and Ironing Board. Fridge. Duvets and pillows on all beds.

Additional services are listed for each individual property and if something is not listed then it is to be assumed that the property in question does not have that particular facility.