Customer Support » Dream Cottages

Customer Support

How to book online


Use the availability search to find your perfect holiday, click to book and fill in all your details including contact details and payment information. We will reserve your cottage as soon as we receive your on-line booking. Please note until we contact you and confirm by email or phone, your booking with us is provisional. You will be given a unique booking reference number after submitting your booking, please use this reference number if contacting us about your booking.

Click here to make a booking online.

By Phone

Ring us on 01305 789000 to make a booking. Please have your debit / credit card details handy to pay your deposit / full balance (please note there is a 2% surcharge for credit cards, there is no charge for processing debit cards or cheques).

Frequently Asked Questions

Can I bring my dog?

Please look for the little dog symbol in the property description, this means one small dog is allowed. If you have more than one or a larger dog, we may need to ask the owner’s permission.

Please let us know the breed of your dog and this may need to be checked with the owner of the property prior to the booking being accepted.

There is a charge of £20 per dog per week to cover any extra cleaning costs.

Guideline’s when bringing your dog.

We ask all dog owners to adhere to the following guidelines – failure to do so may result in you being asked to leave without compensation.

        Dogs must be kept under strict controls at all times while on the property, which includes excessive barking, it may impinge on neighbouring properties.

        Any fouling of lawns/grounds must be cleaned up without delay. Dog mess not cleaned up prior to departure may result in extra cleaning costs for which you will be responsible.

        You must bring the dog’s bed or sleeping basket.

        Dogs must not be left alone in the property.

        Dogs must not lie on the beds or seats or be allowed in the bedrooms and dog hair must be cleared up before departure.

        Dog owners must ensure their pets are free from parasites and fleas before they occupy the property.

Is the garden enclosed?

If there is a garden or outside space, we cannot guarantee the safety and security of this and cannot take responsibility for the integrity of any fencing/hedge/wall.

I have an allergy to pet hair.

We cannot guarantee that properties which do not allow dogs will be allergy free. Properties which do not take pets may have on occasion had guide dogs in them or the owners’ own pet.

Are bed linen and towels included?

Bed linen is included at almost all our properties. However, if this facility is charged for it will be stated in the services section of the property details. Bed linen is not provided for any cot.

Towels are to be provided at most properties – please see individual property details.    This does not include beach towels, or any tablecloths.

Does the property have a cot?

If the property has a cot symbol there will be a cot in the property, this is likely to be a travel cot. Please bring your own cot bed linen as this is not provided.

Unfortunately due to health and safety reasons we cannot provide highchairs.

Stair gates are not provided unless stated.

Does the property have a TV?

Yes, all our properties have basic equipment which includes at least one television, microwave, iron and ironing board, cooker, fridge.

Is the swimming pool supervised?

Swimming pools are unsupervised and, whilst every measure possible has been taken to ensure the swimming area is as safe as possible, all facilities are used at your own risk. Children must be supervised at all times whilst using the swimming facility.

Alcohol and food stuffs are strictly forbidden in or around the pool or any pool side or changing rooms.

Is electricity and gas included in the price?

Gas and electricity is included in the rental price unless otherwise stated in the property description.

We do ask that guests use the heating in a responsible manner and be mindful of the environment: i.e. turn the heating off when you are out for the day and turn the thermostat down overnight.

Is there a BBQ in the garden?

Due to Health and Safety and cleanliness reasons there is not usually a BBQ at the property. We would recommend that guests use disposable ones in a responsible manner. Certainly in our thatched properties BBQs are not allowed.

What will be in the kitchen?

The kitchen will be sensibly equipped for the minimum number of guests including, saucepans, crockery, cutlery, glassware. Any specialist items such as a wok or griddle should be brought with you.

Will there be cleaning materials in the property?

As a minimum there will be a hoover and brush in the property but there may not be any cleaning materials as contract cleaners are not allowed to leave them in the properties due to Health and Safety regulations. Please also remember to bring black bags with you.

Is there Wi-Fi at the property or a good mobile phone signal?

Please check the property description. More and more properties are offering Wi-Fi but this is not available at all properties. Where Wi-Fi is available, we cannot be held responsible for lack of signal or should the service not be available.

Please check with your provider for mobile phone signal coverage. You can also try this link:

There are patches in the rural areas where the signal is poor or non-existent.

Is there parking at the property?

Some properties come with a parking permit, if this is the case please ensure you read the instructions on the permit carefully and only park in the stated locations and ensure the permit is  clearly displayed. Please return the permit to the property at the end of your stay, returning it to where you found it.

There are a limited number of permits available to hire on a first-come-first served basis and these are to be collected from the office and returned to the office.

Any permit must be returned at the end of your stay – it is easy to drive off with it still on the dash! The next guests will need the permit and you may have to pay for any parking charges incurred.

Please also note, Dream Cottages cannot be responsible for your car, any possessions within or any parking fines incurred during your stay through improper use of the permit, being in the wrong car park or incorrectly displaying the permit.

 I’d like to book an older style property – is there anything to consider beforehand?

 Many older properties which have buckets of charm and character and were built long before the days of Health and Safety or modern building regulations. This means the property may not have a damp proof course or cavity insulation, safety glass and so on. Some of these properties may have a tendency to be damp and damp patches may occasionally appear after long periods of bad weather or through condensation if windows have been opened to allow the property to air.

If there are stairs within the property these may be narrow, twisty or steep. Where possible we will mention that there are ‘cottage’ stairs within the property but if this may be cause for concern for any of your party, please ask the bookings’ staff for further details. Ceilings and doorways may also be much lower than modern standards.

Please remember too that rural properties do attract cobwebs – it does not mean that the cottage is dirty or has not been cleaned, for cobwebs can and do appear overnight or as quickly as they have been cleared away.

 Can I smoke in the property? 

 All of our properties are strictly no smoking.

 Should you smoke in the garden/outside space, please clear up any cigarette butts.

Some properties specify no smoking on the balcony (where there is one) and extra special care must be taken around any thatched cottages, where candles are also prohibited. 

 Where your housekeeper suspects smoking has taken place within a property: additional cleaning costs may be incurred including the hire of an air purifier.

 Can I take a short break?

 Short breaks and mid-week breaks are available at out of peak season times and also at last minute peak times (I.e. one week before) and are subject to owner acceptance.

How can I pay?

 You can pay by debit card (no charge), Credit card (subject to a 2% processing fee) or cheque (if the booking is more than eight weeks on advance).   For overseas guests we can offer bank transfer as an option and provide details to pay using this method. Cheques are made payable to Dream Cottages Limited.

 How do I make a booking?

Please complete an online booking. Alternatively, please call our Office on 01305 789000 and we will confirm availability and make a booking for you.

Our experienced bookings’ staff can also answer any queries you may have on a property or if you are unsure of any aspect of a property, please ask – we want to help you choose a property most suited to your needs and requirements.

What are the Office opening hours?

 Monday – Friday        9am – 7pm

 Saturday                        9am – 6pm

Sunday                          10am – 4pm

Chirstmas Day / Boxing Day – closed

(hours may vary on Bank Holidays and other special occasions)

What is the office address?

 Our address is Dream Cottage Limited, 4 & 5 Hope Square, Weymouth, Dorset DT4 8TR.

 What is the Office phone number?

 Our telephone number is 01305 789000

What if something goes wrong whilst I’m on holiday?

Please call the office immediately, we are here to help and will try to resolve any issue as fast as practically possible.

What if I arrive late and I have a problem?

We ask that guests aim to arrive by 5pm to ensure everything is satisfactory before the office closes.

There is an out of hour’s number available at the weekends for domestic issues that cannot wait until the office is open. The number can be found by calling the usual office number.

Can I exceed the number of guests allowed and put my kids on an inflatable bed? Or can we put a tent in the garden?

Due to Health and Safety Regulations and owners’ insurance, the number of guests cannot be exceeded.

Infants still sleeping in cots are not included in the party size.

What does the Visit Britain star rating mean?

Three Stars: (In addition to what is provided at Two Star)

Good to very good overall level of quality. Good standard of maintenance and decoration. Ample space and good quality furniture. All double beds with access from both sides. Microwaves

Four Stars: (In addition to what is provided at Three Star)

Excellent overall level of quality. Very good care and attention to detail is obvious throughout. Either access to a washing machine and dryer, if not provided in the unit, or a 24 hour laundry service.

Five Stars: (In addition to what is provided at Four Star)

Exceptional overall level of quality. High levels of decor, fixtures and fittings, together with excellent standards of management efficiency and guest service. Excellent range of accessories and professional touches.

Please note: Many establishments may provide some of the facilities/equipment found at a higher star rating

 What if I have special requirements?

 Please call our office to speak to our dedicated staff. All the properties in our portfolio have been personally inspected by at least one member of staff so we can answer all your queries, or if we can’t, we will phone the owner and come back to you as soon as we can.

Please ensure when booking that you check any particular points of interest such as distance to the shops, location, number of steps, traffic noise, proximity to roads etc.

 What if I need to cancel?

 We recommend that all guests take out holiday cancellation insurance. We can provide information on this or you can use your own contacts. Should you need to cancel you will lose your deposit payment and may be liable for the balance payment if the property is not re-booked. In all cases Dream Cottages must be notified in writing.  Please refer to our standard terms and conditions regarding cancelations.

What if I want to make a booking for next year?

 We can provisionally reserve properties for you up to 2 years in advance but cannot guarantee their availability until that year’s brochure is printed. Please call our office if you would like to make a provisional booking.

 Will I need to pay a security deposit?

Security deposits are applied at the owners’ discretion and will be discussed with you at the time of booking.

Security deposits may take up to 14 days to be refunded subject to a satisfactory property check


Visit Britain & Standard Equipment


All our homes are now VisitBritain inspected and you will find the Star ratings displayed on each cottage page. Assessors have visited most of our properties assessing quality, including comfort, space, facilities and cleanliness. We hope that they will aid you in choosing the holiday home that is right for you. Any property that is not currently rated will be shortly and you can phone us to obtain this information.

The quality rating system is easy to use and the information below can be used as a guide. Quite simply, the more stars the higher the overall level of quality you can expect to find. All properties have to meet an extensive list of minimum requirements before they are considered for a star rating. From there increased levels of quality apply.

One Star

Acceptable overall level of quality. Adequate provision of furniture, furnishings and fittings.

Two Stars

(In addition to what is provided at One Star). Good overall level of quality. All accommodation self contained.

Three Stars

In addition to what is provided at Two Star). Good to very good overall level of quality. Good standard of maintenance and decoration. Ample space and good quality furniture. All double beds with access from both sides. Microwaves.

Four Stars

(In addition to what is provided at Three Star). Excellent overall level of quality. Very good care and attention to detail is obvious throughout. Either access to washing machine, if not provided in the unit, or a 24 hour laundry service.

Five Stars

(In addition to what is provided at Four Star). Exceptional overall level of quality. High levels of decor, fixtures and fittings, together with excellent standards of management, efficiency and guest services. Excellent range of accessories and professional touches.

Please note: Many establishments may provide some of the facilities/equipment found at a higher star rating.

Standard Equipment

All our properties have standard equipment including at least one colour television. Cooking facilities to include an oven, hotplates/rings/gas burners and a grill, microwave, fridge, toaster, kettle, iron and ironing board. Duvets and pillows are provided on all beds. Any additional facilities will be found detailed in the write-up of the property or in the symbols below (a key to which can be found below). If something is not listed it is to be assumed that the property in question does not have that particular facility.

Booking Fee

An additional £25 booking fee is payable with each booking.

Virtual Tours

Download Java for the Virtual ToursAll properties featured on our website should have a link to a Virtual Tour: Which is a 360 degree rotating image of each room in the property. To start a Virtual Tour, go to the property you would like to view and click on the virtual tour button. Some newer properties may be awaiting a Virtual Tour to be shot.

NOTE: The Virtual Tours section on this site requires JAVA™. If you cannot see the Virtual Tours please click the Java button above to obtain the free download.

Additional Information – Please refer to the indivual key at the top of each property page to see what additional icons are displayed for that particular property – below is a key to all icons.

Pets Pet(s) are welcome at an additional charge of £20 per pet per week. Please note that certain cottages will only accept one small pet while others will take more than one pet – please disclose pet details when booking.

Linen Bed linen is included as standard at Dream Cottages. However, there are one or two properties that charge for this facility and clearly display this in their property services text. (Charges are £15 per double bed and £8 per single bed).

Out of Season Offers Out of season (dates vary) price reductions available to smaller parties.

Open fire Open fire or Wood burning Stove (fuel may or may not be included).

Parking Car parking available for hire at an additional charge of £25 per car per week on a first come first served basis subject to availability, please enquire for further details. In some cases allocated parking is available and in both cases this will be explained in detail in the specific cottage information text.

Cot Available Cot available (this will more than likely be a travel cot).

Non smokers only Non smokers only

Standard equipment in each property includes the following:

At least one colour television. Cooking facilities to include an oven, hotplates/rings/gas burners and a grill. Microwave. Toaster. Kettle. Iron and Ironing Board. Fridge. Duvets and pillows on all beds.

Additional services are listed for each individual property and if something is not listed then it is to be assumed that the property in question does not have that particular facility.

©2015 Dream Cottages

5 Hope Square , Weymouth, Dorset, DT4 8TR