“Apple Tree Lodge is in the most beautiful and restful countryside.”
The surroundings are perfect. Sadly the lodge is desperately in need of some major tlc. If it is left much longer it will not be rentable. The little extras go some way to helping make it cosy but we could not use bbq, despite requesting help nothing happened. Doors did not close, cooker not good. All wood needs revarnishing. Sheets need replacing. Despite the difficulties the cleaners do a very good job. The wonderful and well kept grounds were the best thing about this break.
The surroundings are perfect. Sadly the lodge is desperately in need of some major tlc. If it is left much longer it will not be rentable. The little extras go some way to helping make it cosy but we could not use bbq, despite requesting help nothing happened. Doors did not close, cooker not good. All wood needs revarnishing. Sheets need replacing. Despite the difficulties the cleaners do a very good job. The wonderful and well kept grounds were the best thing about this break.
Thank you for taking the time to give us feedback. We are really pleased you enjoyed our surroundings, I agree it is beautiful and peaceful.
I am disappointed to hear that you felt the lodge itself needed attention. We are constantly upgrading the lodge and it has recently had brand new windows throughout put in last month, we also had a lot of the wood replaced, this wood has been treated before it was put up and is due to be painted to match the rest of the lodge but unfortunately the weather has hindered our progress, so apologies if this affected your stay in anyway.
The BBQ is all in working order but for safety reasons there is an on/off switch on the gas bottle. Apologies that this wasn’t clear and you couldnt get hold of us to explain this. In the welcome folder there are a few different ways to get hold of us so it always a good idea to try a couple of ways if we don’t t respond straight away, failing that we live on site so are usually around for assistance. I will look into this and make sure I make the instructions as clear as possible.
Thank you for the feedback about the oven, I will look into to this. As I said before we are constantly replacing items that are not up to standard.
Regarding the sheets we again are constantly monitoring and replacing the bedding when necessary, we use 100% cotton bedding on our Emma mattresses and usually have great feedback about the comfort. We always have spares so if you are unhappy about your bedding we will always do our best to rectify that for you. I will keep a closer eye on the sheets when doing the ironing.
We are glad you found the lodges very clean our cleaning ladies do a great job and glad you enjoyed our welcome pack.
Thank you for the appreciation of the well kept grounds, we work hard on these too.
Property Owner
