“We went with our two Granchildren (10 & 8) for a Mon to Fri stay during half term.”
We LOVED the flat and would have liked to return year in year out. My Grandaughter was on tears, she wanted to live there. I love the brightness of the flat, the space, everything. I would have given it 5 stars for everything.
Two things let it down one to the point that I would not recommend the flat or return myself!
The first is that, although the flat was acceptably clean, my husband found faecal matter all over the area of the toilet pan where the seat/hinge joins it. I’m not talking about a tiny amount, enough to feel a bit sickened. We had to go out and get some disinfectant (I had cloths and gloves thankfully) this was the main bathroom. The en suite was fine. However, the thing that ruined the flat or me is the toilet in the en suite, it doesn’t flush properly, you don’t get a cistern load of water rush down like a normal loo, you get a slow dribble! Meaning matter sitting in the bottom of the loo for days! Nothing would get rid of it. I found a mop bucket and tried dumping a load of water in the toilet but it doesn’t push anything away as it filled the pan with the water to the very top and then tricked slowly past the offending ‘parcel’ for want of a better word. We had to all use the other toilet, which equally didn’t flush brilliantly but was better than the en suite! A few days later when it had finally gone, my husband filled the sink in the en suite with water to wash his face and when he pulled the plug, ‘brown matter’ came back up into the toilet pan!! Ewwww disgusting!
I also have to say the beds just weren’t very comfortable! That could do with upgrading even the kids complained they weren’t comfortable!
I know your reply I’ll be that why didn’t I call you about the toilet, but my husband said there was no point as it’s a design fault of the toilet and the waste pipe not allowing a bucket of water to be flushed away. So no point calling you. The en suite even had a plunger in the bathroom (which we tried but that still didn’t clear the problem, so Sykes and the owners are well aware of this fault with the flat. It’s such a shame as the flat really is more than I could have wished for.
Oh and please let people know that there is a Nespresso machine in the kitchen, I would have taken some pods if I’d known.
As owners, thank you for the considered feedback. We are pleased to read you found the apartment decor pleasing. On the cleaning and points around the bathroom, thank you for bringing this to our attention. We have raised it with Dream Corrages and asked them to investigate and rectify as son as possible. Thanks again.
Property Owner
