“We were really looking forward to this holiday, but said to say we found it lacking.”
Most of it only niggling little things but they mounted up...from showers that didn't work without loud noises to seats that were so low we had trouble getting out of them. I sat in a chair at the table the whole week and even they were very rickety. We booked it for the swimming pool, which in the end I didn't use due to the flight of steps we had to negotiate. Also lacked a shower in the pool area which meant we would have to have gone upstairs.
Most of it only niggling little things but they mounted up...from showers that didn't work without loud noises to seats that were so low we had trouble getting out of them. I sat in a chair at the table the whole week and even they were very rickety. We booked it for the swimming pool, which in the end I didn't use due to the flight of steps we had to negotiate. Also lacked a shower in the pool area which meant we would have to have gone upstairs.
As owners, we are of course sorry to learn that your stay was in any way lacking. Usually we would ask guests to contact the booking agency during their stay if there is anything that can be done to improve their experience but in this case I honestly don't think we could have done something to help you. The showers are powerful as they work off mains pressure, we find that most guests like a decent power shower, they should not be overly noisy though so will double check this. The sofas are from Next Home so aren't cheap and the dining chairs were all brand new this summer, we specifically replaced the old ones with an upgraded version and spent time choosing decently made ones so are unsure as to how you found them rickety but again will check. We have asked the booking agency to include in the description that there is a flight of steps down to the swimming pool, although guests do have to go upstairs to access the bedrooms also so one would hope that if someone could manage one, they could manage the other. There is an adjacent loo next to the swimming pool but yes, no shower, the house has 5 showers and a separate bathroom in it so we are not inclined to add another shower to the swimming pool area at this time. We hope your next stay, wherever it may be, fully lives up to your expectations.
Property Owner