“This property has the potential to be great - but only if concerns raised in earlier reviews are acted upon.”
Why are the curtains so, so difficult to pull? Why were we randomly given dishwasher tablets when there isn't one? Why isn't the glassware and cutlery checked for cleanliness? Why isn't the balcony floor scrubbed?
We were overwhelmed by the strong bleach smell when we entered the property but took it as a sign that a deep clean had taken place. I was therefore revolted to take out a glass and find 1cm of black mould growing in the base. Stained, dirty teaspoons with coffee granules on them - ...
Why are the curtains so, so difficult to pull? Why were we randomly given dishwasher tablets when there isn't one? Why isn't the glassware and cutlery checked for cleanliness? Why isn't the balcony floor scrubbed?
We were overwhelmed by the strong bleach smell when we entered the property but took it as a sign that a deep clean had taken place. I was therefore revolted to take out a glass and find 1cm of black mould growing in the base. Stained, dirty teaspoons with coffee granules on them - which I left on the windowsill for the owners to see. When we stripped the beds at the end of our stay, I was absolutely horrified to discover long black hairs from previous occupants embedded in the mattress protectors.
When I opened the 'wardrobe' in the hall, an ironing board and heater fell out on me! The cheap, small, nasty plastic hangars were awful. Please don't cut corners like this; it's a small thing but it gives an impression of meanness. And, why is 'stuff' just dumped in both wardrobes? Is that why they smell a bit weird? I felt unable to use the hangars or wardrobes.
Other things which made a bad impression: only 1 roll of toilet paper? For a week?
One small square of soap in the bathroom which soon disintegrated? Please just put a bottle of liquid soap in the bathroom and kitchen.
Trad coffee maker. Hmm. Not really used these days. I accept that the owners may not want to go to the expense of a 'pod' machine but a cafetiere would have been a more useful piece of equipment.
Pigeons- we didn't mind them visiting, and were prepared to wipe the table as and when necessary. However, the balcony floor does need a proper scrub after each booking. Bunting will not deter pigeons and the owners may like to consider installing a light grade mesh to enclose the whole balcony. When we left, a pigeon was incubating an egg so we really hope it's allowed to hatch.
On the positive side: lots of towels, beach side view and parking, and very close to all the West Bay amenities. 'Seagulls' is the best restaurant in the area and should not be missed out; booking is probably necessary as it's quietly popular.
Thank you so much for taking the time to share your feedback. We're really pleased to hear you enjoyed the beachside view and found the parking convenient. We’re sorry to hear there were some maintenance and cleanliness issues during your stay. Please rest assured that we’ve taken your comments seriously and have already addressed the concerns you raised. New hangers have been provided, the curtains have been adjusted for easier use, and we’re working with professionals to resolve the pigeon issue without causing disturbance to a nest. Once that’s complete, the balcony floor will be thoroughly cleaned. Regarding the welcome items, we provide a standard starter pack in all our self-catered properties we manage, which includes one toilet roll per bathroom, a small bar of soap, and a few other essentials to get you started. We truly appreciate your feedback, as it helps us improve the experience for all our guests. We hope to welcome you back in the future. Kind regards, Dream Cottages
Property Owner
