“We have been coming to The Lookout for 9 years appreciating the gorgeous views and quietness of the area, unfortunately, our recent stay proved to be the last.”
The first Friday of the month always brings the annual high school prom photos in the gardens, however, this year a lot of the teenagers returned and displayed total disregard for the residents and the gardens by playing loud music, rowdiness and underage drinking until the early hours of 4am leaving the gardens strewn with rubbish, empty cans etc and this was again repeated on our last night by another set of high school prom attendees. There is also a lot more traffic in the once quiet road and to keep hearing motorbikes being used in the early hours as a racetrack proved to the the final straw in our stay.
In the property itself, the front doorbell does not work, the back door lock proved temperamental in locking, the dishwasher still had two cracks on the handle and also proved temperamental with the programs. On the last few stairs heading to the first floor, the carpet was coming apart. The cutlery, cups, glasses, plates and bowls all had to go into the dishwasher as they were either dirty or grease marked which came as a shock. The quilt cover for the double bed was ripped and the blankets were stained in both rooms.
This year's stay proved to be the worst ever and for the first time in 9 years, we were not sorry to return home and will not be returning to The Lookout again.
Anyone attending the property next year on the first Friday of July will need to be prepared for rowdiness and a much disturbed night as the residents told us on our departure morning, the last two weeks have been the worst with teenagers and the police were nowhere to be found.
Thank you for taking the time to post a review of your recent stay at Lookout. We have owned the lovely property for 23 years and strive to offer a first class experience.
I am sorry to learn that after staying a Lookout many times over numerous years, that on this occasion you had a number of issues..
As you pointed out, Lookout has gorgeous views over the normally tranquil Sandsfoot Castle and Gardens, Portland Harbour and Weymouth Bay. I understand that the local police are aware of the recent rowdy behaviour by some students and have therefore increased checks and patrols.
We were in residence at Lookout for a week last month to do / oversee some upgrades and maintenance. At this point everything in the house was in good order and there were no known issues. Unfortunately, problems can occur at any time and without notice. If issues do arise during a guests stay, we always plan to resolve the issue, without fuss or bother and immediately if at all possible. In order to do so please advise Dream Cottages, so they can take the appropriate action. Best Wishes The Owner.
Property Owner
