“Cockleshell Lodge is quiet and well located; close to the Esplanade and just a short walk from the shops.”
There is adequate off street parking for two cars.
Unfortunately on arrival it was bitterly cold, the heating was just coming on and we struggled to get warm that evening. We had access to the controls but it took ages to heat up, this was perhaps due to damp; there were visible signs in both the reception room and the main bedroom plus a long term leak behind the toilet. Also there were at least 3 lights/lamps not working and a couple of sockets. Unfortunately the previous tenants had not washed up properly and the mugs left on the welcome tray were dirty.
TLC needed
- Elizabeth, February 2023
Dear Elizabeth,
Thanks for your feedback I have looked into the issues you have raised.
1. I only ever leave the heating on timed as I'm never sure what time guests will arrive. So, I can only apologise that the house felt cold when you arrived. There is a fully working freestanding Electric heater in the lounge which can be moved and positioned anywhere in the room near a socket. This would have helped to warm the lounge quicker for you had you used it and left the internal doors open.
2. The damp patch you describe in the main reception room is from the downpipe outside by the French doors in the back courtyard. Unbeknown to me it had got blocked. The results of this only showing up internally this winter and unfortunately it created a very small damp issue in the plasterwork, at floor level, hidden behind the curtains, by the French doors. Unfortunately, I cannot just put a sticky plaster over it, the wall needs to be totally dry before treating and re-painting.
If you have pictures of the damp in the bedroom I would like to have them so I can investigate further what you are referring to!?
3. The toilet does not leak at all, so maybe there had been an accident of some kind!
4. Only 'one' light bulb was totally not working. I have checked them all myself and it is the wall light in the lounge (above grey sofa) which has an ongoing issue as the bulb does not last long in there. My electrician is fully aware.
The bedside lamp in the main bedroom by the window has a small screw-in bulb and when I checked it had come slightly loose, probably during dusting, once the bulb was turned, it came on!!!
All the other lamps are definitely working...
5. The only socket that does not work is in the hallway and there is a large plant stood in front of it for that reason. My electrician believes its disconnected, it has never worked since I bought the house. I'm unsure which other socket you are referring to!?
6. I can only apologise for the mugs, they are always cleaned in hot soapy water with a sterilising tablet along with the teapot and teaspoons, then re-washed in hot, clean soapy water this is done between every booking.
Please note Elizabeth, it clearly states on Cockleshells front exit door and kitchen window sill to turn the heating off when you leave the property which you failed to do on your departure day.
Also, the roman blind has been broken in the back bedroom by whomever used the room, they just discarded the cord on the floor.
I would have appreciated being made aware of any of these issues during your stay as they could easily have been remedied or explained. My phone number was readily available in the Welcome Pack so you could contact me.
Property Owner