“On arrival at Marina vista we realised we hadn’t been given the gate code for car park so had to ring office for code, fortunately a resident of the apartments came to help us, as this was not a straight forward explanation.”
The apartment itself hadn’t been cleaned, although we had clean bedding and towels which were lovely no hoovering or dusting or COVID disinfecting had been completed, it has now because I have cleaned and disinfected everywhere, the cloths and hot water I used were filthy. There is also a previous holidaymakers dirty towels in the cleaning cupboard of the apartment. I find all this throughly disgusting and holidaymakers are being charged extra for covid cleaning, what a laugh, it’s another way of screwing more money from people.
Your housekeeping team want a kick up the proverbial.
I hope you can see from my email I am not a happy holidaymaker.
Thankyou for your valuable feedback, we are sorry that you felt the property was not up to standard regarding cleanliness. We are always happy to help during your stay if you have any issues or do not feel things are quite right. We are pleased someone was able to help regarding the code, we have ensured all codes are in your travel directions and key collection details. We hope to welcome you back to Weymouth soon. Property Owner