“Very nice home and a good size for our family.”
Unfortunately, the place was not clean.
The bathrooms in particular.
There was also a lot of noise in the very early hours of the morning for deliverys for the local pub.
We enjoyed our stay, although would not look to stay again.
Unfortunately, the place was not clean.
The bathrooms in particular.
There was also a lot of noise in the very early hours of the morning for deliverys for the local pub.
We enjoyed our stay, although would not look to stay again.
Thank you for your comment regarding the very nice home and a good size, it was refurbished and extended less than 5 years ago with the addition of an extra shower and bathrooms. Our properties are cleaned by our in-house cleaners, then checked and inspected for quality, condition and supplies at 3 o'clock prior to guests' arrival on Saturdays.
Regrettably the water is particularly hard which can lead to premature limescale build up which we endeavour to remove as it occurs. We care deeply about the condition and cleanliness of our properties. The master bedroom ensuite shower became so significantly marked due to lime scale and the cleaning of it, that we replaced the complete shower cubicle and door in March of this year.
This is no excuse for a lack of cleanliness, and we regret that you felt that our team have overlooked something. Had this been brought to our attention at any point in your stay via the letting booking office situated just over the town bridge and available 7 days a week then we could have addressed your concerns.
The accommodation is adjacent to the harbourside and the "Sailors Return" public house, which dates back to the 17th century. It is a prominent part of the harbour's street scene. In it's history boats were able to moor on the side of the of the building where rum and contraband were freely traded. Since the infilling of the harbour, to build a road, the pub is served by a single delivery every Thursday that can be any time after 7.30 am and before 11.30 am. Furthermore, the public entrance is on the far side of the building and their letting accommodation has very thick walls which prevent noise from being heard from across the street.
We do have another property 'Mutiny House' that is on the other side of the harbour close to the life boat where there is next to no traffic by car or foot that we would be delighted to offer you at a competitive rate if you would consider engaging with us.
Property Owner
