“Great location and close to the beach, shops and restaurants.”
We went on a family holiday - 5 adults, 1 infant and 1 toddler. The 3rd floor is a loft conversion where the single beds are located. Unsuitable for a toddler to sleep there even with an adult, toilet is on the 2nd floor and the stairs are spiral and steep, extremely unsafe. It's also facing the pub across the road which can be loud. Shutting the windows isn't an option to keep the noise down as the room is extremely hot. Kitchen was very dirty. We had to re wash all utensils, glasses, plates etc. The mattresses on the double beds are very uncomfortable, you can feel every spring. Check in is 4pm and check out is 10am, this is more than enough time to clean the place and empty the rubbish. 2 full bin bags were left in the garden from the previous people
Thank you for taking the time to provide feedback after your stay. Taking your comments one by one: -
We have asked Dream Cottages to check with the housekeeping team regarding the bins and kitchen cleanliness as your experience is out of step with other feedback we have received, which is generally very positive.
A note has been added to the property listing advising that the stairs to the second floor are steep (not the third floor as you have stated). Please note that we are required to carry out health and safety checks, including a regular fire safety check and we would not be able to let Globe Cottage if it was considered to be unsafe. As a reference for future guests we would advise that the second floor (triple bedroom) is perfectly suitable for the able bodied but not for people who struggle with stairs, or unsupervised toddlers.
We have stayed at Globe Cottage many times with family and friends and our experience and general feedback from guests is that the beds are comfortable. However we appreciate that bed comfort s a very personal thing.
You were lucky that during your stay the weather was fine, sunny and hot. Whilst the ground and first floors at Globe Cottage stay relatively cool the second (top) floor does tend to gather the heat during prolonged hot spells. We had provided a fan to counter this in advance of your stay. Unfortunately we cannot do much about the noise, as noted in a previous comment Globe Cottage is in close proximity to the lively town centre.
As a further note to future guests please note that the bathroom is on the first floor
Property Owner
