“A lovely cottage with good facilities in an ideal spot for staying in Weymouth, with beautiful decoration.”
We enjoyed our stay.
The following could have improved it:
1) the north facing bedrooms have thick curtains which block the sun well, but the south facing main bedroom (which gets the most sun) only has a basic blind, so is brightly lit from sunrise (5:30am-ish) which was tiring. Using the same blinds as for the rest of the house would improve this.
2) on arrival, the whole house, but especially the kitchen, we're full of flies, which made it unpleasant to eat there. I got no response from the ...
We enjoyed our stay.
The following could have improved it:
1) the north facing bedrooms have thick curtains which block the sun well, but the south facing main bedroom (which gets the most sun) only has a basic blind, so is brightly lit from sunrise (5:30am-ish) which was tiring. Using the same blinds as for the rest of the house would improve this.
2) on arrival, the whole house, but especially the kitchen, we're full of flies, which made it unpleasant to eat there. I got no response from the property management when I tried to contact them (to request a fly zapper or similar) but fortunately their numbers dwindled after I installed a couple of fly traps and swatted several. The cottage generally seemed clean so their presence was a mystery - however, when I checked out and put the bin bags in the wheelie bin in the courtyard, I realised these had not been collected before our arrival as the information says - having so much uncollected waste outside the kitchen window almost certainly resulted in the fly infestation that we experienced.
3) while a waste bin and recycling bin are provided, there was no information available on how to sort recycling (every council, and even street, can be different) - we put our large cardboard and clean plastic in the green bin, but had no way of knowing how to divide it otherwise, so we ended up throwing away a full black sack of rubbish for the week (at home we only have a small bin liner to throw in general waste every 1-2 weeks). There were no food waste or similar designated boxes anywhere in or around the cottage so we just had to bin most of our waste.
Thank you for taking the time to leave your feedback. We're glad to read you found the cottage had good facilities and an ideal location. We’re sorry to hear about the issue with flies upon your arrival. With the recent warm weather, we’ve noticed they can appear quite suddenly between changeovers, and we’re actively looking into ways to manage this better. We also sincerely apologise for the missed bin collection, it was scheduled for Friday and should have been taken care of before you arrived. We’ll be reviewing our processes to help prevent this from happening again.
We completely understand how confusing recycling rules can be, especially when they vary from place to place. At this property, we use an internal waste collection service, which is why a food waste caddy isn’t provided. We appreciate you pointing out that this wasn’t clearly explained in the welcome folder. We’ll be updating our information to make things much clearer for future guests.
Thank you again for your feedback. We'd love to welcome you back to Weymouth again. Dream Cottages
Property Owner
