“Was dirty, mould on plate, cutlery and pans needed washed as dried food on then, think discoloured limes scale on both bathroom taps bath, taps, showerhead hose.”
Thick black dust on some of the switches, thick dirt and dust behind sink pedestals in top bathroom, food, crumbs onto sofa, cushions, broken, hinge on downstairs, bedroom, wardrobe, door, dirty oven, dirty sink, hole in upstairs bathroom.
Called the Saturday. We got there and said the office is now closed where we were staying so cold again Sunday as didn’t hear anything they said the office so its time was still closed and it was the bank holiday Monday the day after. By Tuesday morning, I hadn’t heard anything so called the office again and they checked to see the messages from the office that I had spoken to and they said it was sent to an email that they don’t really use. What is told Maintenance man will come over to fix the door and also a cleaner. The maintenance man called and came over to repair the door had no call from my cleaner. Was sent a message via the hub link to send pictures in the description of the issues at 8 pm on Wednesday, replied to this message with Photos on Thursday morning. Received another message Thursday to say the cast was closed and hope we were happy with the resolution. So on Friday called the office to say there was nothing resolved and was told that they hadn’t received my reply. So screenshot it the messages and email them along with the photos of issues to the office where we were staying, so she could upload them and reopen the case. Most of my week away was spent dealing with these issues. Very unhappy very disappointed and spoil my whole holiday.
I’m still waiting to hear a reply back from someone regarding the issues after the lady in the office, where we were staying, has reopen the case and uploaded the pictures.
Thank you for your valuable feedback. I am sorry that the cleanliness was not up to its normally high standards on this occasion and there seems to be some missed communication. We will be investigating all the issues you raised and we look forward to welcoming you back to Dorset again soon.
Property Owner