“This was our third stay at this property, the first time we provided quite a lot of feedback to the owner on improvements that could be made, this included feedback on the cleanliness of the property.”
They said they had taken this on board, so we agreed to try the property again a second time. Quite a bit of the feedback had been addressed but we still had issues with the cleanliness, in particular the sofa, which was covered in dog hairs. We gave feedback a second time and was assured that this would be rectified and we were offered a discount for booking again. We like to give people the benefit of doubt and booked for a third visit.
We stayed from 14th to 21st April 2025 and were SO disappointed to experience the worst cleanliness we had seen to date. The sofa still had the same throw over it, which is clearly one of the causes of so many hairs on the sofa, the entire sofa itself was covered in dog hairs, the floors weren’t very clean and neither were the surfaces. There was also a terrible drainage issue in the bathroom, the sink took ages for any water to drain away and the toilet kept giving off a drain smell that wasn’t pleasant. I’m not sure who is responsible for the cleaning, but I can guarantee all they do is change the bedding and clean the toilet, sink and visible parts of the shower tray (there was still dirt and hairs in between the door and edge of the tray) nothing else! Unfortunately there is nowhere I can see to add any of the photos I took, but I will pass these on to the relevant people should they want them.
The internet also seemed to have issues as the tv kept cutting out while we were watching Netflix or other web based channels. Another thing to mention was the amount of attempted phone calls from the owner while we were there, 8 in total. I understand he probably just wanted to check how things were, but as we were on holiday and trying to enjoy ourselves I didn’t fancy a phone call explaining the issues we had found. We already lost hours of our holiday cleaning and didn’t want to miss any more with phone calls that could have waited until we got home.
It’s very disappointing as we make regular visits to this village and love the cottage feel, it could be such a lovely little cottage, but with cleanliness issues again on a third visit, and this time worse than before, I would not ever stay here again.
We are extremely upset by this review as we made every effort to address your concerns from your previous visit, and tried to contact you several times to check everything was to your satisfaction while you were there. If anything was unsatisfactory we could have attended to it right at the beginning of your stay. If necessary we would have come to the cottage and attended to any issues ourselves.We have also generally had very good reviews, with very few concerns about cleanliness. I have spoken again to the cleaning team. We have stayed often at the cottage ourselves and found the internet fine. We also haven't experienced the problems you mention with the bathroom and neither have other guests to my knowledge. The throw on the sofa was washed a few days before your visit.The cleaner takes photos of the cottage after a clean. I have seen a picture of the sofa and can categorically state that it was not covered in dog hair before you arrived.The floors and surfaces are usually thoroughly cleaned in between guests. We accept that you don't wish to visit again though we are disappointed.
Property Owner
