“Extremely DISAPPOINTED with our stay!”
! The property is in a good location and the actual unit has potential, but the cleanliness was simply not acceptable.
The place was infested with spiders and there were traces of human hair throughout. The cutlery and crockery were stained and in poor condition. Despite only having two showers, we completely ran out of hot water and had to wait several hours before it was available again.
We booked for three nights, yet only a very limited amount of towels and linen were provided, which was ...
! The property is in a good location and the actual unit has potential, but the cleanliness was simply not acceptable.
The place was infested with spiders and there were traces of human hair throughout. The cutlery and crockery were stained and in poor condition. Despite only having two showers, we completely ran out of hot water and had to wait several hours before it was available again.
We booked for three nights, yet only a very limited amount of towels and linen were provided, which was disappointing.
It’s a real shame because the property itself is decent, but it needs much more attention to cleanliness and maintenance. For over £400 for three nights, I would expect a professional cleaner to give the property a proper, thorough clean between guests.
The outside area also needs attention. The shrubbery should be cut back, as it appears to be attracting flies, bees, spiders and other insects. Please have a look at the inner edges of the window in the bathroom, infested with dead spiders that have been crushed for a while now.
Hopefully the owner/management will take this feedback seriously, as with better cleaning and maintenance this could be a much better place to stay.
I am so sorry to read this review. It is a shame as we live next door and could’ve been made aware at the time. There’s also 24/7 access to property management for any issues.
The property is cleaned by professionals after each stay. For 2 people, 4 towels we would have thought would have sufficed especially for 3 nights.
As for shrubbery - we only have 2 rose bushes and geraniums so unsure which “shrubbery” you’re referring to. It is the heat of summer so we can’t do much about insects outdoors.
As for hot water, the book in the kitchen explains how to top up the water tank. Again, if you reached out to myself or property management we could’ve assisted.
Property Owner
