“Lovely flat, well equipped.”
The reason I didn’t give it 10, was the keys were locked in the apartment when we arrived. All though we arrived 30 minutes early, it was used as an excuse!!! If I waited till 3pm, no one would of come so I still would have had to call.
Then when we got into flat and closed the door, the lock jammed & we could not get out!! So had to put in another call & wait for the door to be open from the outside. As the agent said and I quote “these things happen”
Then we found there was no towels left for us, so no one could shower or change for our booking that night it was gone 18.30 before towels arrived....
also as the flat was not occupied for a while, it was freezing inside. Heating had to be left on for 24hours to get the temperature up to 19.5...
This all happen on the first day... normally with Dream Cottages the check in is smooth & straight forward, but not this time.
I’ve been using dream cottages for many years now, but I think I will find another agent, as Sykes Cottages is based in Chester & does not have local knowledge of the area.
- Mrs Edwards, February 2019
