“Your write up describes Brewers Quay ‘with its antique emporium, cafe and Italian restaurant’, but you must be aware that Brewers Quay closed down several years ago, so why hasn’t your description been amended?”
The house itself and the location are very good and we had a very enjoyable holiday, but a couple of things could be improved.
The kitchen is very smart and modern, with a generous supply of cutlery and crockery, but the lighting is dismal. LED bulbs are used in the spotlight fittings quite sensibly, but they are extremely low power and higher power LED ones would be a huge improvement without a great increase in current drawn.
The microwave is housed inside a cupboard at knee height - why? No operating instructions are provided so it was necessary to get on hands and knees with a torch to work out which buttons to press.
No hand towel was provided in the kitchen or downstairs toilet and only one tea towel was provided, which is not enough for a house with seven people, even with a dishwasher.
The team in the Dream-Cottages Office were very helpful sorting out various problems - the twin beds had not been zipped into a double, the WiFi didn’t work, the hot water failed on the second day, one loo roll holder was very loose on the wall. Lots of rainwater came into the dining area from under the door, they couldn’t do much about that apart from providing extra towels.
Finally, the comments book has not been replaced, though the old one was filled up in August.