“We booked very last minute and it would be good to have a quicker way to contact the team rather than just the phone line which has a long wait time.”
What about email or chat options?
Also please tell the owner that the cottage was LOVELY BUT, in the master bedroom the mattress was VERY soft and gave us both bad backs...
I would strongly advise they replace the mattress with a better quality one. Guests who don’t sleep well are not going to return!