“I have just arrived home after staying at Barley Mews in Weymouth from 25 Jul to 1 Aug 26.”
Unfortunately, our stay was significantly tarnished by the condition and presentation of the property. We have stayed in Barley Mews previously and it is clear there is a failing somewhere between the owners, Dream Cottages and the cleaning provider.
TBH I would be surprised if the property would pass a landlord's test for long terms lettings. Moreover, I sincerely feel that there is gross contempt for the paying customer - the property has not deteriorated over night.
Barley Mews could ...
Unfortunately, our stay was significantly tarnished by the condition and presentation of the property. We have stayed in Barley Mews previously and it is clear there is a failing somewhere between the owners, Dream Cottages and the cleaning provider.
TBH I would be surprised if the property would pass a landlord's test for long terms lettings. Moreover, I sincerely feel that there is gross contempt for the paying customer - the property has not deteriorated over night.
Barley Mews could and should be a flagship property for Sykes and to remain on the nautical theme it is now a wreck!
We arrived shortly before 1600 hrs on 25 Jul. We found 2 freezers blocked with ice, food dripping down the kitchen cupboards, cobwebs and mildew across most of the windows, rust and grease on several of the pans, cupboards and utensils covered in grease and ming. The showers were dirty, with trays covered in grim, bins etc were rusty.
I immediately reported the issues to the local office and to be fair a team of staff arrived fairly quickly to clean and replace pans. We are grateful for this but it does not take away from the general malaise and perception of contempt that exists for your loyal, and first time customers.
Moreover, after the team had departed I found the shower waste completely blocked - please see picture attached. As with cleaning the ice from the freezers I do not expect to be on my hands and knees cleaning ming from a shower waste on the first day of my holiday. The living experience was no better and as an example the cooker is filthy and many of the knobs broken - it is a health hazard and dangerous. The single bed had a double duvet shoved in the single cover - really....! The garden etc is woeful and the games-room does not live up to the description and has huge screws holding the pool table together. The kitchen cutlery, plates etc is a mismatch of many iterations of design and impossible to find a set of anything given the 9/10 beds/cotbed.
Your reviews say it all so this should not be a surprise - and given you've received previous feedback I can only assume you think nothing of us customers!
In sum, the property is not fit for purpose, while we are paying good money to be left cheated!
