“The positives: Lovely Village, brilliant walks, nice pubs, great cafe at Hive Beach, and strolling east or west along the beach is great.”
The negatives: unfortunately, the cleanliness was not adequate. We had to wash up almost every item in the kitchen before we could even make a cup of tea. Either the previous occupant had put everything away filthy or nothing had been checked. I wish I could add photographs to this review. The oven had not been cleaned for some considerable time, so using it sent a smell through the property. We also found a pair of somone else's black underpants on the bedroom floor when we arrived. The taps in the kitchen and toilet are loose (noted on a number of other reviews, as has been the cleanliness issue). We also had a problem with the drains, whereby after a shower, the sinks would take some time to drain, so if the dishwasher was operating, its waste water would fill the kitchen sink. (Note that Sykes did offer after a couple of days to visit to rectify the drain issue, but as we had spent time cleaning in the kitchen, we were not keen to have the drains explored until after we left). The garden across the courtyard (through the neighbour's gate where their dog roams) is not suitable for one's late night trip for a dog's ablutions; we used the nearby field instead. Would we stay again? In Burton Bradstock, yes absolutely. In River Cottage? No, absolutely not.
We were extremely disappointed to receive such severe criticism of our beautiful cottage which you chose to publish. A few points need clarification. Whilst finding underwear in the bedroom is absolutely unacceptable, the cleanliness overall has been very good and we stand by the hard work of our cleaning team. We will alert the cleaners to your comments and request a full clean. Previous criticisms regarding cleanliness have always been aimed at the weary condition of the upstairs carpets. We have rectified this by supplying high quality new carpets throughout the upper floor and the staircase. We stayed at the cottage recently and did not experience dirty kitchenware. As the property is over 300 years old the drainage system reflects this, so occasional issues arise which can be swiftly and easily resolved by a phone call. The wonky taps will be dealt with too.
Access to the garden is clearly stated in the property details and should not come as a surprise. Our neighbours are warm, friendly people who are always welcoming to all guests. Their dog Teddy is very sweet natured and poses no threat even if allowed to run around in his own garden. Most guests welcome not only the seclusion that our walled garden offers but also it's peace and tranquillity.
We are very saddened that you chose to post such negative comments. Fortunately they are atypical as most guests who visit River Cottage, treasure fondest memories from such a beautiful place.
Property Owner
