“Lilac cottage is beautifully furnished & well equipped.”
We understood & appreciated the 5pm check in, to allow for a "deep clean" however the level of cleanliness was certainly not a "deep clean!" There were cobwebs everywhere, stains on the living room rug, thick layers of dust on the TV and dust/crumbs on the kitchen floor. We were also not made aware of the shared access, to the adjoining cottage, making us unable to leave the door open for our dogs to play in the garden for fear that our neighbours may come through & leave the main gate open! We also feel that the cottage description should highlight how busy the main road is, we could not have the front windows open because of the noise & getting out of the gate with 2 dogs, directly onto a very busy main road was horrendous! I notice this was addressed in the "notes" but it really needs to be made much clearer.
The cleanliness of Lilac Cottage is of utmost importance to us. We have an exceptional housekeeper who cares for the cottage, so we are very surprised to hear it didn’t meet expectations. There was no evidence of the any stains on the rug or dust on inspection following the clean on your departure. There is also no shared access to the garden or front gate at Lilac Cottage, the gate connecting Lilac and Bramble is only for our personal use or when large groups are renting both cottages. We will make this clearer for guests. Many thanks. Property Owner