“Apple Tree cottage is in a lovely picturesque village of Burton Bradstock, two doors away from a fantastic pub The Three Horse Shoes.”
We had a week in this cottage in August, on entering the cottage it reeked of stale dog, I appreciate this is a dog friendly cottage but this smell was awful, we also found dog hairs on the lower shelves in the kitchen where the pans were kept.
There was no Information pack, giving information such as how to use the washing machine and where the fuse board was for the electricity which would have been useful as we had a power cut on the Sunday morning.
The shower was scalding hot and couldn’t be controlled, it was either scalding hot or freezing cold, the bath tap was also trickling water all the time.
On the Monday we complained to the agents about the problems and to be fair he did call in that afternoon he brought with him the information book, cleaned the dog hairs off the shelving and he adjusted the shower but the tap was still leaking, we were out at the time. I use the word adjusted as this problem had been reported to the Dream cottages on two previous occasions in April and July see reviews and by mid week the shower problem had returned.
The cleaning of the cottage was not up to standard especially during a Covid Pandemic, as the week progressed more issues came to light. We had to brush the carpet due to stones from outside, the dust pan was full of dog hairs and as well as stones the shower curtain on the inside was covered with mould along the bottom, the base of the toilet pan had stale urine and hairs stuck to it. Stale food found down between the cushion on the settees and cob webs hanging from the wall lights.
I would have thought that with the present Covid situation, cleanliness should have been on the top of the priority list but that does not appear to be the case with this cottage.
I have since complained to the agents and they do not appear to be interested in our findings, no apology or any offer of a small amount of compensation, Sykes Cottages were on the BBC TV on The Great Staycation series recently and had large amount of cleanliness complaints, so ours wasn’t just the one off.
We still had a good time but we paid a lot of money for that week, only to find that someone is not doing their job properly whether it be the cleaners or the agents..
Sent from my iPhone
Thank you for your valuable feedback, we are liaising with the owner and suggesting solutions to store the utensils and for a deep clean of the property. We are pleased we attended to look at the shower in a timely manner and understand the shower was just stiff. Kind regards
Property Owner
