Terms & Conditions

Reservations and bookings are accepted by Dream Cottages Limited on the conditions shown on the Booking Form and as follows:-

  1. Dream Cottages (hereinafter referred to as The Company) acts entirely as a booking Agent on behalf of the Owner of the accommodation. Once the holiday reservation has been confirmed, the contract is between the Holidaymaker and the Owner of the holiday property (hereinafter referred to as The Owner).
  2. The Company cannot accept liability for the acts or omissions of the cottage Owners, their authorised representatives or of any person in the employment of The Company. The Company does not warrant and accepts no responsibility for the accuracy of any verbal or written information or statements made by its servants or agents.
  3. The Company endeavours to promote Dorset/Devon/Wiltshire during the changing seasons. Properties featured in our Brochure carrying BUSINESS RATES will be available for 356 DAYS. DOMESTIC rated properties will only be available for 140 DAYS during the periods January - December. For details of dates available for booking please telephone (01305) 789000.
  4. Reservations will be made upon receipt of a deposit of one-third of the total cost of the holiday, or full payment if the holiday is less than 8 weeks away, plus an additonal £15 booking fee together with a booking form duly signed by the applicant who must be over 18 years of age and will sign on behalf of all the persons who will occupy the property during the said period booked.
  5. The owners of certain properties will require a refundable security deposit to be paid prior to the commencement of any booking. In such cases The Company reserves the right to pass on your details so that the owner concerned may contact you to arrange payment. Failure to comply with such a request will be treated as a cancellation and any money paid to The Company will be forfeited.
  6. Payment of the balance of the total cost of the holiday booking is due eight weeks before the date on which the holiday is to commence. Failure by the holidaymaker to ensure that such payment reaches The Company by this date may result in the cancellation of the holiday and forfeiture of any money previously paid.
  7. The information/photographs on the properties has been compiled as accurately as possible at the time of going to press. However, facilities or physical attributes may be ALTERED or WITHDRAWN at any time, in which case neither The Company or Owner accepts any responsibility for such events.
  8. The Holidaymaker undertakes to keep the premises and all furniture, fixtures and fittings in or on the premises in the same state of repair and condition as at the commencement of the holiday and also undertakes to leave the premises in the same state of cleanliness and order as when they arrived. The Owner of the property must be compensated by the Holidaymaker for any damage and breakages which may occur and excess cleaning that is required, sole interpretation of this will be by The Company or the Owner.
  9. The Owner of the property or his representative is to be allowed access to the property at any reasonable time whether occupied or not.
  10. The number of persons using the holiday property is not to exceed at any time the maximum number stated in the property description or indicated on the booking form.
  11. If you find it necessary to cancel your holiday this contract is legally binding and means that you will still be liable for the full cost of the holiday. We therefore strongly recommend that you take out a HOLIDAY CANCELLATION INSURANCE POLICY (See Booking Form). Any cancellation must be made in writing and sent to The Company by Recorded Delivery post.
  12. In the event of you cancelling your holiday and you either have no insurance provision or the policy you have does not cover your reason for cancelling you must still pay the full cost of the holiday to The Company. In such cases The Company will make every effort to re-let the property for the period booked. If successful a refund of monies will be paid less the deposit, if The Company is unable to re-let the property then as stated above, you will be liable to pay The Company the full cost of the holiday.
  13. On occasions it may be necessary for The Company to make a material alteration to your holiday arrangements. In this event every effort will be made to provide alternative arrangements of comparable standard or a full refund of monies will be made but, neither The Company or the Owner shall be under any other liability.
  14. The Company reserves the right to refuse any booking and the Owner reserves the right to cancel any booking already made if the property becomes unavailable subject to The Company refunding in full any sums you have paid but, neither The Company or the Owner shall be under any other liability.
  15. If the Holidaymaker fails to observe any of the conditions, the Owner or his Agent will have the right to require the Holidaymaker to vacate the property at once without any recompense.
  16. Neither The Company, the Owner or third Party Owners of car parking spaces which have been hired will be liable to any person or member of a holiday booking for any personal injury, loss, theft or damage to property however sustained or caused nor for the loss or theft of money.
  17. At all properties where pets are permitted they must not be left unattended in the property at any time nor are they allowed into bedrooms or on to the furniture. It is also the sole responsibility of pet owners to clear up and responsibly dispose of any pet waste.
  18. Once payment has been received and confirmation issued any subsequent changes to the holiday booking at the Holidaymakers request cannot be considered. Holiday properties and dates are non-transferable.
  19. We regret that due to the amount of belongings which have previously had to be collected from the holiday properties and forwarded to Holidaymakers a collection fee plus postage will be applicable for future reference.
  20. The Company endeavours to carry out everything possible to ensure that you have an enjoyable and successful holiday however, should a problem occur please try to obtain satisfaction from the OWNER OR HIS REPRESENTATIVE during your holiday. If this fails then please telephone The Company so that all reasonable steps may be taken to solve the problem, the office is normally open 7 days a week. A problem cannot be resolved by the Owner or The Company unless details are made known as soon as it is encountered. If the Holidaymaker vacates the property prematurely as a result of any alleged dissatisfaction or makes any form of claim upon return from the holiday and has not followed the procedure as above, then no liability for any subsequent claim will be accepted or correspondence entered into. If on arrival you are not satisfied with the cleaning of the property The Company reserves the right to request the original or an alternative cleaner to return and attend to matters, no compensation claim will be considered if cleaning problems are attended to within 24 hours of first being reported. Disputes of this nature must be reported within 24 hours of arrival.
  21. The Company and Owner endeavour to be on call at all reasonable hours of the day. However, if the holidaymaker arrives at a property outside of office hours it may not be possible to attend to any problems or incidents until the following day. It is the holidaymakers responsiblity to ensure their arrival time is prior to 5pm.
  22. If you pay by credit card please note that we will pass on the charge made by the credit card company to us of 2.5%.
  23. Any dispute between the parties involved in the contract shall be settled according to English Law.
  24. All sizes and distances are approximated.
  25. This website supersedes all previous websites.

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For last minute availability, within the next 14 days please call 01305 789000 or email.