“High price for low quality accomadation.”
Where to start. First off, says in documentation, seaview. There is no way you can see the sea from this property. Description says towels provided. There were none, so we had to buy one along with washing up liquid. A note said we could use milk in the fridge to make a cup of tea on arrival, it curdled. The crockery and utensils were cheap and nasty and looked if they had been bought from a local jumble sale. There was so much clutter around we couldn't see how the property could be clean. The pillows must have been years old as none of them had any substance to them. The curtains in the front bedroom didn't close correctly. The flooring in the bathrooms was poor quality. The shower mat was filthy. The enamel was worn away on one of the washbasins. No wifi. The outside window sills and doors were filthy. One of the WC's had a permanent dribble on it and one of the taps had a constant drip. We wanted to make sandwiches but the can opener didn't work, so we had to throw the part opened can of tuna away along with six buttered slices of bread and go round to the petrol station to buy some. If you compare this property with another we rented in the New Forest, which was excellent, I would say that the rental charge should be nearer £500. It is also expensive compared to other similar properties in the area that we could have rented at a similar times through specialised cottage rental companies. Perhaps you should consider refunding us £300. About the only positive thing I could say is that it was in a good location and it was roomy, but that isn't the be all and end all.
Thank you for your feedback.
The owner sends her apologies that towels were missing for your stay, had you advised her or the office we could have arranged for them to be dropped off for you.
There is a full set of crockery and glasses at the property, the tin opener is an older version but works fine and the owner feels she provides all the basic cooking utensils at the property that guests may need.
The curtain rails have been treated with WD40 and will now close with ease, and the pillows are changed at the end of every season.
The bath mat is changed weekly for the comfort of guests and is freshly laundered once each booking has departed.
Thank you for making the owner aware of the toilet, she has not been previously informed that it was not working efficiently by any other guests and will have this looked into.
The property is classed as a 3 star and it does have all of the facilities that we would expect it to have for guests.
The listing does not advise that the property as having wifi, but this is something the owner will look into.
We are sorry that you were unhappy with your time at Sanjernin, both the owner and ourselves were on hand to assist with any issue that arose during your stay and it is regretful that we were not able to do this during your stay.
Owner relations
