“The house was amazing and overall we had a Fantastic time it was just a shame that some bits let it down.”
The AGA was not on, it stated when we got there they don’t put on until end of Nov, this wasn’t stated on website.
A 2 slice toaster for 10 people is not great
Only 4 Robes was a shame
Hoover wasn’t working
Tap in double bedroom was loose (the one with bath)
Water in the sink of the single room wouldn’t drain
The main issue was the heating in the bedrooms wasn’t working, which wasn’t great when it was minus 2 one night, the heated towel rails worked in some bedrooms but two of them didn’t have a heated towel rail, so three bedrooms were extremely cold. We did try increasing the temperature via the thermostat but it didn’t work.
- Mrs Brown, November 2019
Thank you so much for all your lovely comments, it is heartening to receive so many positive reviews it really does mean the world to us
Branksome Wood House is over 6000 sq ft and takes quite a lot to maintain, even changing light bulbs can take a considerable amount of time. We try really hard to make sure everything is in order for your arrival. Occasionally we get it wrong and when we do, we like to hear about it immediately and be given the opportunity to put it right. We now have a private rubbish collection, more drinking glasses, a 4 slice toaster, constant 28C heated pool, knife sharpener, increased lighting in the swimming pool area, ground floor heated to 23 and first floor heated to 22 in the autumn/winter months. So we really do listen and try where ever possible to act on your requests. We look forward to welcoming new guests and old to our much loved family home
Owner relations
