Cottage Owners

Initial Services

We offer a personalised and tailored service to meet all clients' needs, from seeking suitable properties to purchase in a specific price range, to assisting in the furnishing of it for holiday letting, to taking over the management of established holiday properties, taking away the pressure and stress involved.

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Our Services

Dream Cottages is a family run company established in 1988.  Our Offices are based in the heart of Weymouth's old harbour tourist area and this central location gives us excellent exposure and also enables us to keep in close contact with the properties we manage.  Being locally based we are able to maintain our reputation of working on a one to one basis.  We only take on properties that are in easy reach rather than other popular areas like the Cotswolds for example, as this would compromise the service that we are renowned for.

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Scale of Services

Having gone through the initial services we can then devise a customised property management plan which will establish the terms of the contract between you and us.  Depending on the level of management service you require, we can offer varying services from basic bookings and information to full management which includes maintenance and cleaning in between each let.

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Additional Services

Before lettings commence we can offer general advice and help with issues such as insurance, taxation and legal requirements concerning health and safety matters when letting to the general public and can refer you to other relevant companies when specific advice is required.

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General Information

Once an enquiry has been registered and a provisional booking made, the Customer has three days (although immediate payment is encouraged by debit / credit card) in which to send a deposit payment of one third of the cost of the holiday, or the full amount if less than 8 weeks before the holiday period.  Once received we will send a receipt to the Customer and notification to the Owner and the Cleaner/Caretaker, if required.  This will detail the number in the party and the breakdown of adults, children and infants, the holiday dates and any other requirements such as linen hire if necessary or information of a pet in the party, if the property accepts pets.  If a booking is taken last minute we will usually place a phone call to the Owner and the Cleaner to check that the property is available and ready, although we do ask all Owners to notify us immediately if the property is un-available for any reason at any time.

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Extras

There are a number of extras available in order to generate more income and to help widen the potential market base.  These include linen hire, at a cost to the customer of £15.00* per double and £8.00* per single.  Some Owners do like to offer the bed linen hire inclusive of the price (for a 4 star rating this will very soon be compulsory) as an added incentive to book their property.  Other Owners prefer to make the bed linen hire compulsory at a reduced rate.  If linen hire is arranged by the customer directly with the Owner, prior to arrival, then this is done commission free.

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Support

We handle all aspects of the booking process from our offices in Weymouth.  In accordance with the Scale of Services agreed we will deal with all customer problems, difficulties and queries.  We will ensure all customers receive full travel details and instructions for your property – even if they are booking at the last minute.

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VisitBritain Assessments

All our properties are assessed annually by VisitBritain.  This entails each property being visited by their assessors and approved before they are considered for a Star rating.  The Star rating ranges from one Star to five Stars and the more Stars denote the higher the overall level of quality of property.

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Our Marketing

All properties are featured on our website and we have a link to a Virtual Tour: a 360 degree rotating image of each room in the property.  We receive thousands of page views a day on our website.  Our online availability shows real time bookings linked directly from our website to our booking system.  Our next website update will allow on-line booking - effectively allowing us to be open for bookings 24hrs a day, 365 days a year - all online bookings will be screened before being processed in order that we still maintain contact with the customer - a vital tool in making sure we have the right guests staying in our cottages.

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Terms and Conditions

There is a one off Registration Fee of £150.00* plus VAT.  This covers the marketing write-up of the property (which will be sent to you for full authorisation prior to going to print), the brochure representation and costs associated, initial visits to the property and following visits for photography and uploading of the property details on to our website and booking system.  The registration fee is deducted from your first Payment Advice (see following details).

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What to do next

Ring or email Managing Director Zachary Stuart-Brown on 01305 789000 or zac@dream-cottages.co.uk to arrange a viewing on your property or to discuss your requirements further.   With over 20 years experience on advising on all aspects of holiday letting from buying the right property to furnishing to maximising bookings, Zachary's advice and guidance has been invaluable to many owners.

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